Before depositing at any online casino, take five minutes to read this checklist — it covers the steps most players skip.
Quick Checklist
- Verify your internet connection and device compatibility — the casino works best on modern browsers.
- Check the licence and regulatory body listed in the footer; avoid unlicensed sites.
- Read the bonus terms — wagering requirements, game contributions, and max bet limits are key.
- Set a deposit limit or session timer in your account settings before you start playing.
- Keep a screenshot of your verification documents (ID, proof of address) to speed up withdrawals.
Account Setup
- Visit Mystake and click Register.
- Fill in your email, username, and password. Use a strong, unique password that you don’t reuse elsewhere.
- Complete the personal details section — real name, date of birth, and address exactly as on your ID.
- Select your preferred currency and agree to the terms and conditions after reading them.
- Click Create Account. You may need to confirm your email by clicking a link sent to your inbox.
- Log in and complete the KYC (Know Your Customer) process. Upload a clear photo of your passport or driving licence and a recent utility bill.
- Set up two-factor authentication (2FA) under Security settings to protect your account.
Calculating Your Bonus
The welcome package typically offers a match bonus on your first deposit plus free spins. To see the true value, you must calculate the expected cost of wagering requirements (WR).
Example calculation: Suppose the bonus is 100% up to €500 with a 40x WR on the bonus amount only, and slot games contribute 100% towards the requirement. You deposit €200, so you receive €200 bonus. Your total wagering requirement = €200 × 40 = €8,000. If you play a slot with an average RTP of 96%, the expected loss over €8,000 wagered is €8,000 × (1 – 0.96) = €320. That means your actual expected bonus value is €200 – €320 = –€120 (negative). You likely lose more than the bonus value. For positive expectation, look for low WR (≤20x) and high RTP games.
Formula: Expected value = Bonus amount – (Wagering requirement × (1 – RTP)). Always run this calculation before accepting any bonus.
Licence & Player Protection
The casino operates under a Curacao eGaming licence (registration number 8048/JAZ2018-040). This licence imposes basic rules for fair play and fund segregation, but it does not offer the same level of consumer protection as EU-regulated licences like the UK Gambling Commission or Malta Gaming Authority. For players in the European Union or Nordic countries, winnings from a Curacao-licensed casino may be subject to local income tax — check your national tax authority. The site uses SSL encryption (128-bit) to protect data transfers. The casino’s responsible gaming tools include deposit limits, loss limits, session reminders, and self-exclusion.
Financial Operations
| Payment Method | Type | Processing Time (Withdrawal) | Fees |
|---|---|---|---|
| Visa/Mastercard | Credit/Debit | 1–5 business days | None from casino |
| Skrill | E‑wallet | Up to 24 hours | None |
| Neteller | E‑wallet | Up to 24 hours | None |
| Bank Transfer | Wire | 2–7 business days | May apply (check bank) |
| Cryptocurrency (BTC, ETH) | Digital | Up to 1 hour | Network fee |
Withdrawals must be made using the same method you deposited with, unless that method does not support withdrawals. Minimum withdrawal is typically €20, maximum per transaction varies by method (e.g., €10,000 per week for crypto).
Fix It Fast
- Cannot log in: Click “Forgot password” to reset via email. If still stuck, clear browser cache or try incognito mode.
- Deposit not showing: Check transaction history. If pending, wait 15 minutes; if confirmed but not credited, contact support with transaction ID.
- Withdrawal rejected: Usually due to incomplete KYC. Upload required documents again and wait for verification.
- Game freezes: Refresh the page, or switch to HTML5 version if available. Disable ad blockers and VPNs.
- Bonus not credited: Ensure you entered the bonus code during deposit. Check the promotion’s eligibility criteria (e.g., minimum deposit amount).
- Account locked: Contact live chat immediately. It may be a security measure; you’ll need to verify identity.
Pro Tips
The VIP or loyalty program rewards regular players with points earned from real-money wagers. Points accumulate and unlock tiers such as Bronze, Silver, Gold, and Platinum. Typical benefits: higher cashback percentages (e.g., 10% instead of 5%), faster withdrawal processing, dedicated account managers, exclusive bonuses, and birthday gifts. To advance, you need a certain number of points per month (e.g., 5,000 points for Silver, 25,000 for Gold). High rollers may receive invitations to special events or personalised rewards.
Quick Answers
What is the minimum deposit?
The minimum deposit is typically €10 for fiat currencies and equivalent in crypto.
How long do withdrawals take?
E‑wallets: up to 24 hours; bank transfers: 2–7 business days; cryptocurrency: up to 1 hour after blockchain confirmation.
Is the casino available on mobile?
Yes, the platform works as a progressive web app (PWA) — you can launch it from your browser without downloading from an app store.
Can I set deposit limits?
Yes, go to your account settings and choose daily, weekly, or monthly deposit limits. You can also set a reality check reminder.
What happens if I close my account?
If you request permanent self-exclusion, the casino will block your account and prevent re‑registration. You must contact support to initiate the process.
Are there restricted countries?
Yes, players from the United States, United Kingdom, France, and several other jurisdictions cannot register. Check the terms for the full list.
How do I earn loyalty points?
You earn points by placing real-money bets on slots and table games. The conversion rate varies (e.g., 1 point per €10 wagered). Points are deducted from your account if you are inactive for 90 days.
What is the maximum cashout from a bonus?
The maximum withdrawal from bonus winnings is usually capped at 10 times the bonus amount, unless stated otherwise in the terms.
Always remember that gambling should be entertainment, not a way to make money. Set a budget, stick to it, and never chase losses. If you feel you are losing control, use the responsible gaming tools or seek help from organisations like GamCare or BeGambleAware.
